This Privacy Policy describes how okeygames collects, uses, stores, shares, and protects the personal information of all players and visitors interacting with our platform. Your privacy matters to us, and this document sets out exactly how we handle your data in compliance with Philippine law.
okeygames collects only the personal information that is strictly necessary to operate your account, process transactions, fulfill regulatory requirements, and provide support. We do not collect data for the sake of it.
All personal data held by okeygames is stored on servers protected by 256-bit SSL encryption, access controls, and regular security audits. Your data is never stored in plain text or in unsecured environments.
okeygames does not sell, rent, or trade your personal information to any third party for commercial purposes. Full stop. Your data belongs to you, and we treat it accordingly.
We tell you exactly what data we collect, why we collect it, how we use it, and who we share it with. There are no hidden data uses. This Privacy Policy reflects okeygames's complete data processing activities.
Under the Philippine Data Privacy Act of 2012 (RA 10173), you have the right to access, correct, delete, and object to the processing of your personal data. okeygames provides mechanisms to exercise all of these rights.
okeygames retains your personal data only for as long as necessary to fulfill the purposes described in this Policy, or as required by PAGCOR regulations and Philippine law. Data that is no longer needed is securely deleted or anonymized.
okeygames ("we", "us", "our") operates the online gaming platform accessible at okeygames.app (the "Platform"), providing casino games, live dealer tables, bingo, slots, fishing arcade games, and related services to registered players in the Philippines under a valid PAGCOR (Philippine Amusement and Gaming Corporation) license.
This Privacy Policy explains how okeygames processes the personal data of individuals who visit, register on, and use the Platform ("you", "your", "Player"). It has been prepared in compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), and its implementing rules and regulations, as well as applicable PAGCOR regulatory requirements.
This Privacy Policy should be read together with our Terms and Conditions. In the event of a conflict between this Policy and the Terms and Conditions on a privacy-related matter, this Privacy Policy shall prevail.
For the purposes of the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations, the personal information controller responsible for the processing of your data in connection with the okeygames Platform is:
okeygames has designated a Data Protection Officer (DPO) as required under the Data Privacy Act. The DPO is responsible for overseeing okeygames's compliance with data protection obligations, handling data subject requests, and serving as the primary point of contact for privacy-related inquiries. Contact details for the DPO are provided in Section 15 of this Policy.
okeygames collects personal information necessary to operate the Platform lawfully and to provide you with a complete gaming experience. The categories of personal data we collect are described below.
When you create an okeygames account, we collect: your full legal name, date of birth, nationality, gender (optional), registered mobile number, and a valid email address. This information is used to create and authenticate your account, fulfill our age verification obligations (21+ requirement), and comply with KYC regulatory requirements.
To comply with PAGCOR licensing requirements and anti-money laundering regulations, okeygames may require you to submit copies of Philippine government-issued identification documents. Accepted documents include the PhilSys National ID, passport, driver's license, UMID, voter's ID, and similar valid government-issued photo IDs. For higher-value transactions, we may additionally request proof of address and source of funds documentation.
okeygames collects and records all financial transactions conducted through your account, including deposit amounts and methods (GCash, Maya, BPI, BDO, Metrobank, UnionBank, 7-Eleven Cliqq, USDT TRC20, Coins.ph), withdrawal requests, account balance history, and wager records. This data is required for account management, fraud prevention, regulatory reporting, and dispute resolution.
We record all gaming activity associated with your account, including games played, wagers placed, outcomes, session durations, and bonus usage. This data is used to provide the Platform's services, fulfill regulatory record-keeping obligations, identify responsible gaming concerns, and prevent fraud.
When you access the Platform, we automatically collect technical information about your device and session, including: IP address, device type and identifier, browser type and version, operating system, screen resolution, referring URL, session timestamps, and general geographic location derived from your IP address. This data is used for security monitoring, fraud detection, and Platform optimization.
We retain records of all communications between you and okeygames, including live chat transcripts, support ticket correspondence, and any communications sent to or received from your registered email or mobile number. These records are maintained for quality assurance, dispute resolution, and regulatory compliance purposes.
| Data Category | Primary Purpose | Retention |
|---|---|---|
| Registration & Identity | Account creation, authentication, age verification | Duration of account + 5 years post-closure |
| KYC Documents | Regulatory compliance, AML obligations | 5 years post-closure (PAGCOR requirement) |
| Financial & Transaction | Payment processing, fraud prevention, reporting | 5 years post-transaction (BIR / PAGCOR) |
| Gaming Activity | Service delivery, RG monitoring, regulatory records | Duration of account + 2 years post-closure |
| Technical & Device | Security, fraud detection, Platform analytics | 13 months from collection |
| Communications | Support, dispute resolution, quality assurance | 2 years from communication date |
okeygames collects personal data through the following channels and mechanisms:
okeygames processes your personal data on the following legal bases as recognized under the Philippine Data Privacy Act of 2012:
okeygames uses the personal data it holds about you for the following specific purposes:
To create, authenticate, maintain, and manage your okeygames account; to process deposits and withdrawals through your preferred payment method; to credit and debit your account balance in connection with gaming activity; to award and administer promotional bonuses; and to provide customer support.
To verify your identity and age (21+ requirement) as mandated by PAGCOR; to conduct ongoing KYC reviews as required under anti-money laundering regulations; to maintain transaction records required by PAGCOR and the Bureau of Internal Revenue; and to file any mandatory regulatory reports to PAGCOR, the AMLC, or other competent Philippine authorities.
To detect and prevent unauthorized account access, fraudulent transactions, money laundering, and bonus abuse; to investigate suspicious activity patterns; to enforce our Terms and Conditions; and to protect the integrity of okeygames and its legitimate users.
To monitor gaming activity patterns that may be indicative of problem gambling behavior; to apply responsible gaming interventions where appropriate; to manage self-exclusion requests; and to comply with PAGCOR's responsible gaming requirements for licensed operators.
To send transactional communications regarding your account status, deposit confirmations, withdrawal processing, security alerts, and changes to our Terms or Policy; and, where you have consented or where permitted by law, to send promotional communications about new games, bonus offers, and events on the Platform.
To analyze aggregated, anonymized usage data to understand how players interact with the Platform; to identify technical issues and improve Platform performance; and to inform decisions about game library expansion, feature development, and user experience improvements.
okeygames does not sell or rent your personal data to third parties. We may share your personal data with the following categories of recipients in the circumstances described below:
okeygames shares transaction-related data with payment processing partners — including GCash, Maya, BPI, BDO, Metrobank, UnionBank, and other integrated payment gateways — to the extent necessary to process your deposits and withdrawals. These providers process your data as independent data controllers subject to their own privacy policies and the requirements of the Bangko Sentral ng Pilipinas (BSP).
To fulfill KYC and age verification obligations, okeygames engages third-party identity verification service providers. These providers receive the minimum data necessary to perform identity document authentication and are contractually bound to process your data solely for this purpose and in compliance with applicable data protection law.
okeygames will disclose personal data to PAGCOR, the Anti-Money Laundering Council, the National Privacy Commission, Philippine law enforcement agencies, or other competent authorities where required by applicable law, regulation, court order, or as part of okeygames's obligations as a licensed gaming operator.
okeygames engages technology service providers for cloud hosting, server infrastructure, database management, cybersecurity monitoring, and Platform development. These providers access personal data only to the extent necessary to perform their contracted services and are bound by data processing agreements that impose confidentiality and security obligations consistent with the Data Privacy Act.
okeygames's game library is powered by third-party game software providers. Aggregated, non-identifiable gaming activity data may be shared with these providers for the purpose of game performance monitoring and regulatory certification compliance. Individual player identity data is not shared with game providers in identifiable form.
okeygames uses cookies and similar tracking technologies on the Platform to ensure functionality, enhance performance, and support security operations. The categories of cookies used by okeygames are as follows:
These cookies are essential for the operation of the Platform and cannot be disabled. They include session authentication tokens that keep you logged in to your okeygames account, security cookies that detect fraudulent login attempts, and cookies that maintain your gaming session state. These cookies do not require your consent as they are technically essential to provide the service you have requested.
Functional cookies remember your preferences — such as language settings, game display preferences, and last visited game categories — to personalize your okeygames experience. Disabling these cookies may reduce the personalization of your Platform experience but will not prevent you from using the core features of the Platform.
okeygames uses first-party analytics cookies to collect anonymized data about how players navigate and use the Platform. This data is used solely for internal Platform improvement purposes and is not shared with third-party advertising networks. Analytics cookies are subject to your consent and may be disabled without affecting your access to the Platform.
These cookies are used to fingerprint devices for the purpose of identifying suspicious login patterns, detecting account takeover attempts, and preventing fraudulent transactions. They form part of okeygames's multi-layered account security infrastructure.
You may manage your cookie preferences through your browser settings. Please note that disabling cookies beyond the strictly necessary category may affect certain Platform features. For detailed information on the specific cookies used by okeygames and their retention periods, please contact our support team via the 24/7 live chat channel.
okeygames implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. Our security infrastructure includes:
okeygames retains your personal data for the periods set out in Section 3 of this Policy or for such longer period as may be required by applicable Philippine law or PAGCOR regulations. The key retention principles governing okeygames's data retention practices are:
Under the Philippine Data Privacy Act of 2012, you are entitled to the following rights with respect to the personal data held about you by okeygames. To exercise any of these rights, please contact okeygames's Data Protection Officer using the contact details in Section 15.
You have the right to be informed about how okeygames collects, uses, stores, and shares your personal data. This Privacy Policy fulfills this right. You may request a plain-language summary of our data processing activities at any time.
You have the right to request a copy of the personal data okeygames holds about you, including a description of the categories of data, the purposes for which it is processed, and the recipients to whom it has been disclosed.
You have the right to request the correction of inaccurate or incomplete personal data held by okeygames. Where possible, you may update certain account details directly through the Account Settings panel.
You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent. This right is subject to okeygames's legal retention obligations under PAGCOR regulations and Philippine law.
You have the right to object to the processing of your personal data where okeygames relies on legitimate interests as its legal basis. You may also object to direct marketing communications at any time, including automated profiling for marketing purposes.
If you believe okeygames has not handled your personal data in accordance with the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
The okeygames Platform is strictly restricted to individuals aged twenty-one (21) years and above, as mandated by PAGCOR for licensed online gaming operators in the Philippines. okeygames does not knowingly collect, process, or retain the personal data of individuals under the age of 21.
Age verification is conducted during the account registration process and at subsequent KYC checkpoints. okeygames takes its obligations with respect to the protection of minors from online gambling seriously and implements age-gate mechanisms consistent with industry best practice and PAGCOR requirements.
okeygames's primary data processing infrastructure is located within the Philippines. Where the use of certain service providers — including cloud hosting, game content providers, or specialized security services — involves the transfer of personal data outside the Philippines, okeygames ensures that such transfers are conducted in compliance with the Data Privacy Act's requirements for cross-border data flows.
Specifically, okeygames requires that all recipients of personal data in jurisdictions outside the Philippines provide an adequate level of data protection, either through the existence of a National Privacy Commission-recognized adequacy decision, the implementation of standard contractual clauses, or other legally recognized transfer mechanisms. In all cases, okeygames retains responsibility for the protection of your personal data regardless of where it is processed.
okeygames reserves the right to update or amend this Privacy Policy at any time in response to changes in Philippine law, PAGCOR regulations, our data processing practices, or the services we offer. When we make material changes to this Policy, we will provide notice to registered players through one or more of the following channels: a notice on the okeygames homepage, an in-account notification, or a communication sent to your registered email address or mobile number.
The revised Privacy Policy will become effective on the date specified in the update notice. Your continued use of the Platform after the effective date of any amendment constitutes your acknowledgment of the revised Policy. We encourage you to review this page periodically to stay informed about how okeygames protects your personal data.
The current version of this Privacy Policy, including its effective date, is always accessible on this page.
If you have any questions, concerns, or requests regarding this Privacy Policy or okeygames's data processing practices, or if you wish to exercise any of the data subject rights described in Section 11, please contact us through the following channels:
All privacy-related inquiries and data subject rights requests directed to okeygames's DPO will be acknowledged within five (5) business days of receipt, with a substantive response provided within the thirty (30)-day timeframe described in Section 11.
If you are unsatisfied with okeygames's response to your privacy concern, you have the right to file a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.
This Privacy Policy was last reviewed and updated in January 2026. okeygames operates under a license issued by the Philippine Amusement and Gaming Corporation (PAGCOR). All gaming services are for entertainment purposes. Please play responsibly. 21+ only.
okeygames is built on PAGCOR licensing, transparent data practices, and genuine respect for Filipino players' personal information. Your account, your data, and your gaming experience are all protected by the same principles described in this Policy.